Industry-Leading Support
Service & support you can count on
Our worldwide Service organization strives to provide the best service and support in the industry. Local engineers are trained by our Hamilton-certified trainers and supported by Service centers and distributors. Our commitment to high-quality standards goes beyond ISO 9001 certification and includes continuous training of all authorized service technicians. You can always rely on Hamilton for industry-leading service and support.
Extra-mile support
Highest quality level and the best service
Always there when you need us • Our global field service and support net - work - from the technical support hotline to local service engineers and application specialists - guarantees a fast response to your request and minimizes downtime. Whether routine maintenance, service sup - port, or application support, the Hamilton team ensures your lab will be back up and running as quickly as possible. Training makes perfect • Hamilton offers customers in-depth train- ing sessions to ensure laboratories know how to properly use their automated han- dlers. Whether a general overview of your equipment at a Hamilton facility or person- alized sessions in your lab, we are commit- ted to setting your team up for success.
Quality from a single source • We guarantee the highest standards of quality, reliability, and precision for all our products, from our own production and state-of-the-art quality control systems to final inspection. System installation made to measure • All Hamilton systems are installed accord- ing to strict procedures and in accordance with ISO 9001. Every system includes a comprehensive Installation Qualification (IQ) and detailed documentation. Service as individual as you are • Ensure the longevity and peak perfor- mance of your automated system with a Hamilton service contract, including regu- laralized sessions in your lab, we are com- mitted to setting your team up for success.
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